Terms & Conditions

Grapple Law is an automated, AI powered legal platform, and does not have human lawyers checking communications.

This means that everything we do is done via AI rather than through people.

The use of this service is at your own risk, as AI does make mistakes (so do human lawyers), so please check everything carefully.

You agree to provide complete and accurate information. Please check everything carefully.

Grapple Guide

Save your work, unlimited messages, up to 30 pages of uploads.

Only £12 per month, cancel any time.

Grapple Negotiate

We help you to send emails to the other side for you; this has a lot more impact.

We issue you with a bespoke Grapple email address to send out emails. You have joint ownership of this email address for the duration of your subscription with Grapple.

You take responsibility for any communications sent out.

The cost is a success fee of only 15% (inclusive of VAT) of your financial settlement, on a no win, no fee basis.

The success fee is charged on any compensation achieved.

For employment cases: this applies to any pay in lieu of notice ('PILON'). It does not include holiday pay, which you keep in full, and it does not include any employer's legal-fee contribution (£750 plus VAT).

If you do not receive a financial settlement, you pay nothing. If you use Grapple to defend a case and you save money, we charge you 15% of any saving.

If you already had an offer on the table before you started using Grapple we don't charge you on that.

The success fee for a financial settlement continues to apply until case conclusion, even if you stop using Grapple.

The success fee applies to any money you receive in the same dispute, until it is finally concluded. This includes a settlement, a COT3, a settlement agreement, or a Tribunal or court award. It applies whether the offer or award comes before or after you stop using Grapple, and whether or not you later instruct someone else. If you do not receive any money, you do not pay anything.

If you do not send a legal letter within 7 days, you will be capped at 100 message limit and limited to approx 30 pages of file uploads. Once you send a letter your account will be unlocked in terms of messages and uploads.

Once Grapple has sent a letter to the other side on your behalf, you cannot cancel or downgrade your Negotiate plan to avoid the success fee.

Not going on the court / tribunal record

Grapple does not go onto the court or tribunal record - you will formally represent yourself in any court proceedings.

We will help with correspondence and documentation with the other side regarding negotiation, but we will not correspond directly with courts or tribunals.

Grapple must not be used to conduct litigation or perform any 'reserved legal activities'.

Personal use only

Grapple Law is strictly not for companies, corporations, lawyers or legal advisors using it on behalf of their clients. Such use will be treated as a breach of contract and unethical behaviour.

Areas of law

Grapple will provide you with legal information and support for your case.

The areas of law include employment law, claims against insurance companies, claims against airlines, and any other legal claims where you have been treated badly by rogue companies and corporations.

Areas of law we don't do include non-UK law, conveyancing, criminal law and personal injury law, claims against the police, housing claims, complex civil claims and other.

Time limits

Time limits are very strict for legal cases, and it is your responsibility to make sure that you submit any claim before your time limit expires, even if you are in the middle of a negotiation.

If you miss your time limit, any claim that you make will not be allowed to proceed, and you will get no financial settlement.

Time limits are short in employment tribunal claims (normally 3 months less 1 day from the act complained of).

Time limits are much better in most civil claims, like money owed etc, which are not in Employment Tribunals. They are normally 6 years.

Complaints

If you wish to make a formal complaint about the Grapple service, you can do by emailing [email protected], or you can raise it in your chat and we will see it.

See https://www.grapple.law/complaints-policy for further detail.

Regulation

Grapple Law is a new type of legal platform, powered by AI, not people.

As such, it is not regulated by the Solicitors Regulation Authority, does not have professional indemnity insurance, and does not report to the Legal Ombudsman. Neither is it regulated by the FCA.

Grapple is faster, more efficient, and more affordable than traditional legal services..

Confidentiality & your data

Grapple Law keeps all your data confidential and does not share it with anyone.

We do use third-party software like Microsoft Office or Google to work on your matter. The organisations who own such software have their own terms of use regarding the confidentiality of your data.

We also use AI software, and the owners of that have their own terms of use about confidentiality.

Our AI providers state in their terms and conditions that they will not use your data for training their models, as such it is not published and is not made public.

We will never sell or give your data to any third party.

We may contact you directly ourselves to ask for your feedback about our services, or to update you on new developments.

If you do not wish to be contacted for these reasons, please opt out when you get an email.

Feedback

We would value your feedback, please send us your thoughts on [email protected]

Reviews

If you'd like to check out our reviews online you can see Google reviews here and Trustpilot review here, they are nearly all 5 star.

Grapple Law is the legal AI by Alex Monaco, helping litigants in person to access justice.

Grapple Law is a trading name of Grapple Tech Ltd, Registered company number: 14339842.

Registered address: Fox Court, 14 Gray's Inn Road, London, England, WC1X 8HN

Too many people can't access justice, not because they have no case, but because of unfair economics.