Privacy Policy

Grapple Law is an AI law firm providing individuals with legal information, guidance, and general legal advice through an AI system. Your privacy matters because legal questions often involve sensitive issues.

This Privacy Policy explains how Grapple Law protects your personal information when you use our AI law firm and applies to all legal services we offer. It is written to help you understand what data we collect, why we collect it, and how it is handled.

The policy applies when you visit our website or use Grapple Law for legal information, guidance, or general legal advice. Different terms may apply if you later choose to use paid or enhanced services, as explained in our Terms page.

You should read this Privacy Policy alongside our Terms, which set out how the service operates and its limitations.

Our Approach to Privacy

We take privacy seriously because legal questions often involve personal and sensitive issues. We aim to handle your information lawfully, fairly, and transparently, in line with applicable data protection principles and law.

We only collect and use information where there is a clear purpose connected to providing, securing, or improving our AI law firm services.

What Information We Collect

We collect two main kinds of information:

1. Information you choose to share with us. This may include details about your employment situation, workplace issues, disputes, or other legal matters you ask about. You decide what information to provide.
2. Basic technical information when you use our website. This can include your device type, browser type, IP address, and general usage data. This information helps us keep the service secure and working properly.

We do not require you to provide more personal information than is reasonably necessary to provide legal guidance.

How We Use Your Information

Your information is used to deliver legal information and guidance tailored to your questions and legal circumstances. This allows our AI to understand your situation and respond in a relevant and useful way.

We also use information to maintain, improve, and secure our services. This includes monitoring performance, preventing misuse, and ensuring that the platform works reliably for all users.

We do not use your information to provide legal services based on human lawyers: Grapple Law operates without human lawyers.

Your AI Interactions 

When you use Grapple Law, you communicate directly with our AI. Your queries and the information you provide are processed by the AI system.

There is no routine involvement of a human lawyer in reviewing or responding to your queries or input. This is a core part of how Grapple Law operates as an AI law firm. It allows you to access legal guidance quickly and privately, without the need to speak to a person.

Data Storage and Security

We take all reasonable technical and organisational steps to protect your information. This includes safeguards designed to prevent unauthorised access, loss, or misuse.

No online system can be completely risk free. However, we aim to handle your information responsibly and proportionately, given the nature of the service we provide.

You should avoid sharing information you would not want processed by an automated legal system.

Confidentiality And Legal Context

We treat your information as private and handle it with care. However, using Grapple Law is not the same as instructing a human solicitor.

For example, the service does not create a traditional solicitor client relationship. Legal professional privilege may not apply in the same way as it would with a human lawyer. This is important to understand when deciding what information to share.

Sharing Your Information

We do not sell your personal information.

We may share limited information where this is necessary to operate the service, such as with trusted technical providers who support the platform. These providers are required to handle data responsibly and only for agreed purposes.

We may also share information if required by law or to protect the rights, safety, or integrity of Grapple Law and its users.

How Long we Keep Information

We keep personal information only for as long as it is reasonably necessary for the purposes explained in this policy. Retention periods may vary depending on the nature of the information and legal requirements.

Information that is no longer needed may be deleted or anonymised.

Your Choices and Control

You remain in control of what information you provide. You can choose how much detail to include when asking questions.

If you stop using the service, you are not required to provide any further information. You may have rights under data protection law, depending on your location, including rights to access or request deletion of any personal data.

Use and Terms

Grapple Law is free to use for basic legal information, guidance, and general legal advice. There is no charge for accessing the AI and asking questions.

Full details about how the service works, including limitations and user responsibilities, are set out in our Terms page. This Privacy Policy should be read alongside those terms.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes may reflect legal developments, service improvements, or new features.

If you continue to use Grapple Law after changes are made, the updated policy will apply.