Terms of Use

Grapple vs Human lawyer legal representation

Grapple Law is an automated AI, and does not have human lawyers checking communications.

The use of this service is at your own risk, as AI does make mistakes (so do human lawyers), so please check carefully.

The advice given is general information only, not specific advice, and does not create any kind of lawyer-client relationship until you send out a legal letter to the other side using the Grapple Negotiate services.

At that point, there will be additional checks in place.

Personal use only

Grapple Law is strictly not for companies, corporations, lawyers or legal advisors to use for any reason at all - it is for members of public to use with their own legal cases only.

Any testing or misuse will be treated as a breach of contract and unethical behaviour.

Complaints

If you wish to make a formal complaint about the Grapple service, you can do by emailing [email protected], or you can raise it in your chat and we will see it.

See https://www.grapple.law/complaints-policy for further detail.

Regulation

Grapple Law is a new type of law firm, powered by AI, not people.

As such, it is not regulated by the Solicitors Regulation Authority, does not have professional indemnity insurance, and does not report to the Legal Ombudsman.

We believe that this is better for the regulators (because they are designed to regulate human lawyers, not AI's) and better for clients too, because it is faster, more efficient, and more affordable.

Confidentiality & your data

Grapple Law keeps all your data confidential and does not share it with anyone.

We do use third-party software like Microsoft Office or Google to work on your matter. The organisations who own such software have their own terms of use regarding the confidentiality of your data.

We also use AI software, and the owners of that have their own terms of use about confidentiality.

These big tech companies all say in their terms and conditions that they will not use your data for training their models or any other purposes, and we hope that they are being genuine.

We will never sell or give your data to any third party. We may contact you directly ourselves to ask for your feedback about our services, or to update you on new developments. If you do not wish to be contacted for these reasons, please email us to opt out.

Discontinuation of service

Grapple Law may decline to take on a case, or may stop supporting a case at any time and for any reason, at our absolute discretion.

Once Grapple Law has sent a letter or taken action on your behalf, you cannot cancel, downgrade, or ask for a refund for that work.

We will always try to act fairly, but we reserve the right to stop helping where we believe it is appropriate to do so.

Feedback

We would value your feedback, please send us your thoughts on[email protected]

Reviews

If you'd like to check out our reviews online you can see them here they are nearly all 5 star.